FAQ

What is the Philosophy and Mindset at Kartelian?
Is Kartelian by any chance selling DREADY Original products?
Can I buy the brands Kartelian provides from anywhere else than here?
Is any trust required here?
Why should I buy products at Kartelian?
What is Buycott and how can I do it?
Does Kartelian deliver within the EU?
Is it possible to pre-order products?
Does Kartelian offer B2B options?
How can I choose the right product size?
How can I contact Kartelian?
I need to contact Kartelian very urgently. How do I reach the support immediately?
Wow! Does DREADY still exist?
I do not know DREADY yet. Can you tell me more about this brand?
Can I buy DREADY Original directly?
How can I buy DREADY Original within the EU?
What is the main goal of Kartelian in relation to DREADY?
Is DREADY already available through Kartelian?
Since when is DREADY available through Kartelian?
How can I buy DREADY now?
Are pre-orders possible?
How can I support DREADY?
Can I buy DREADY in a local store within the EU and especially in Germany?
Will prices remain stable?
Just saw at dreadyoriginal.com that there are much cheaper prices. Why is Kartelian so much more expensive?
What payment methods do you accept?
Where is my refund?
Which payment methods should be avoided?
Which payment methods are preferred at this point in time?
Can I pay in Crypto?
Can I pay in Cash?
Can I place an order without creating an account?
Where is my order confirmation?
Why has my order been canceled?
How do I cancel my order?
Can I alter my order?
When will my order arrive?
What countries do you ship to?
How much is shipping?
Can I track my order?
Can I return or exchange an item?
How do I return an item?
What do I do if I lose my return note?
My order has arrived but it’s not as I expected. What can I do?
How long does it take to return an item?
What is a return center and how do I use it?
Do you sell gift vouchers?

Kartelian

What is the Philosophy and Mindset at Kartelian?
Is Kartelian by any chance selling DREADY Original products?
Can I buy the brands Kartelian provides from anywhere else than here?
Is any trust required here?
Why should I buy products at Kartelian?
What is Buycott and how can I do it?
Does Kartelian deliver within the EU?
Is it possible to pre-order products?
Does Kartelian offer B2B options?
How can I choose the right product size?
How can I contact Kartelian?
I need to contact Kartelian very urgently. How do I reach the support immediately?

What is the Philosophy and Mindset at Kartelian?

We just do our ting.

We always do want to achieve a perfect outcome using methods which can be accepted from a moral standpoint.
We stay unique while others have the urge to be streamlined to the maximum.

Find out more here:

Triad
About Us

Is Kartelian by any chance selling DREADY Original products?

Yes.

We are an official DREADY Original reseller and distributor.

We sell DREADY within the EU to make it available to trendsetters and DREADY fans around the globe.

Can I buy the brands Kartelian provides from anywhere else than here?

Sure.

We just happen to be the official DREADY distributor and reseller for not only germany but the EU.

You can always buy DREADY directly at dreadyoriginal.com

You should also be able to buy products at selected local stores collaborating with Kartelian.
Currently no local store has been officially listed yet.

Is any trust required here?

No.

We are a tiny dedicated distributor and reseller brand owned by a decentralized tech driven no-garage startup.

We do not need your trust.
Especially if you do not know us.
You can buy on a no trust basis.

We are an official DREADY reseller
Our web store is built on top of the shopify infrastructure
Kartelian and Andvaranaut Labs UG are both located in Hamburg, Germany
We will build up a local store network so that products can be bought from there as well

Why should I buy products at Kartelian?

Kartelian is a truely unique brand.
It is a distributor for interesting apparel brands.
Established by a tech-driven TinyTech company

We provide our real life local store experience from the 90s and 2000s combined with recent tech from 2023.
We would like to make DREADY great again in the EU.

Several secure Payment and Shipping options are provided.
No need to hesitate, we offer our products on shopify, a modern certified secure e-commerce platform.

We do what we like.
Selling products otherwise hard to get, having fun, generating opportunities and doing good deeds,
while staying original in this superficial global society.

Just do what you like.
This includes buying products at our store, of course.

Remember, Buycotting is the next level of Boycotting.

What is Buycott and how can I do it?

Boycott brands and services that have a negative effect and buy from someone who is having a positive effect instead.

In short:
You can simply buy at our store.

Does Kartelian deliver within the EU?

Yes, Kartelian ships within the EU, including Germany.

Is it possible to pre-order products?

This option is available for products that are not in stock.

Does Kartelian offer B2B options?

Yes, as a distributor Kartelian supports B2B.
Retailers, wholesalers, influencers.

How can I choose the right product size?

This is always difficult, but you can use SizeFox to get an idea.
We also provide size charts.

How can I contact Kartelian?

The following options are available

Talk to our AI Bot (bottom right)
Use the chat and leave a message there. (bottom left)
Use our contact form

Send a mail to info@kartelian.store

I need to contact Kartelian very urgently. How do I reach the support immediately?

Urgent is relative.
Why so urgent?

Normally, we only receive very urgent promotional offers, as well as urgent requests for payment services.

It is a webstore for clothing, as well as a distribution.

In "urgent" cases, just contact the AI chatbot (bottom right).
Standard questions should be able to be answered.
In regular chat, check once and leave a message. (below left)

For questions that can't be answered this way, use the contact form or send us an email.
info@kartelian.store

Have a little patience.
If in doubt, just persist and contact us again.
Also, give us a few days to reply to your message.
It is possible that we are currently active and can only communicate again afterwards.

DREADY

Wow! Does DREADY still exist?
I do not know DREADY yet. Can you tell me more about this brand?
Can I buy DREADY Original directly?
How can I buy DREADY Original within the EU?
What is the main goal of Kartelian in relation to DREADY?
Is DREADY already available through Kartelian?
Since when is DREADY available through Kartelian?
How can I buy DREADY now?
Are pre-orders possible?
How can I support DREADY?
Can I buy DREADY in a local store within the EU and especially in Germany?
Will prices remain stable?
Just saw at dreadyoriginal.com that there are much cheaper prices. Why is Kartelian so much more expensive?

Wow! Does DREADY still exist?

Yes,

DREADY has never been away.
DREADY got new products and even a Sister brand called Sista.

I do not know DREADY yet. Can you tell me more about this brand?

DREADY is an iconic brand of the 90s.
DREADY was literally everywhere.

You can find more information here:
DREADY

Can I buy DREADY Original directly?

Sure.

You can buy DREADY products at:
dreadyoriginal.com

DREADY is located in the UK, so make sure you got everything covered regarding tax, etc.

How can I buy DREADY Original within the EU?

You could buy DREADY products at the exclusive DREADY EU Distributior & Reseller: Kartelian

Kartelian is the official Distribution and Reseller of DREADY Original within the EU.
Located in Hamburg, Germany.

We sell especially within Germany, the EU, but also outside the EU.
Please notice that it makes sense to go to dreadyoriginal.com, if you are located in the UK for example.

What is the main goal of Kartelian in relation to DREADY?

Make DREADY big again in the EU, especially in Germany.

Is DREADY already available through Kartelian?

Yes.
We have gone through all the legal formalities to supply DREADY Original products from the
from the UK to the EU. This took some time to accomplish.

Since when is DREADY available through Kartelian?

Since 03.10.2023 this webstore is officially online and waiting for your orders.

DREADY is back in Germany, as well as the entire EU.
What reason should there be for you to wait any longer?

We can't give any exact information about the delivery time yet.
It should take about 4 weeks per order at the beginning. Let's see.
We are already looking forward to checking and optimizing our shipping methods.

How can I buy DREADY now?

DREADY can be pulled directly from UK via dreadyoriginal.com .
This will always be an option.

If you want to order in the EU, you can now order from Kartelian in the webstore instead.
Very straightforward.

DREADY Original

Are pre-orders possible?

A pre-order option will be displayed when the products are no longer available.
Currently, the inventory is not yet synchronized.
If an ordered product is not available, you will be informed.

How can I support DREADY?

You can order some products, create your fan art and/or spread the word.

Can I buy DREADY in a local store within the EU and especially in Germany?

Not yet, but a limited selection will be made available to select stores.
We are working on it.

Will prices remain stable?

Our prices are based on original UK prices including shipping etc.
Therefore, prices may need to be adjusted from time to time.
Especially in the beginning, there may be price adjustments.
Later, the prices will stabilize.

Just saw at dreadyoriginal.com that there are much cheaper prices. Why is Kartelian so much more expensive?

DREADY Original is located in the UK. I.e. UK, respectively non-EU.
Thus, the corresponding customs duties are always to be included.
If the corresponding effort and the customs fees justify the effort, we have no objection if you purchase DREADY products directly from DREADY.

Kartelian is an official distributor and reseller.
We only facilitate the purchase of DREADY products within the EU.

In our webstore you can buy directly privately and order immediately.
We sell DREADY products to selected dealers, as well as to customers.

Our price policy allows selected local stores and dealers to buy DREADY products from us
and sell them to you at a lower price.
It all depends on your relationships and your intention.

Support our activities directly with your purchase.

Payment

What payment methods do you accept?
Where is my refund?
Which payment methods should be avoided?
Which payment methods are preferred at this point in time?
Can I pay in Crypto?
Can I pay in Cash?

What payment methods do you accept?

We accept the following credit cards:

MasterCard
Maestro
Visa
American Express

We only take payment once your order has been shipped.

We also accept payment by

PayPal
Apple Pay
Google Pay
Shop Pay
Union Pay
Klarna

If you decide to use either of these online methods, you’ll be taken to either the specific payment website,
where you’ll be prompted to log in and process your payment.
You’ll then be directed back to our merchant website once your transaction is complete.

Where is my refund?

We aim to process refunds within fifteen days of an item being returned to us.

Please note, however, that your bank may take several days to process the payment back into your account.
With that said, please allow up to twentyfive working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Which payment methods should be avoided?

Hard to say, since all of them have flaws, but in the end you will need to pay.
We will explore this together with you.

Which payment methods are preferred at this point in time?

Mastercard, Visa, PayPal

Can I pay in Crypto?

Currently under review.
Depends on the registration restrictions, etc.
Please give us a feedback if you really need this option.

Can I pay in Cash?

Simply pay with the SOFORT payment option.
Otherwise this pedends on the shipment selected.
You could send it to us with some information, so that we do not think that it is a donation.
So we are flexible on that, but it might simply delay the process.

Hint: Just ask your local dealer.
We collaborate with a limited amount of local dealers.

Ordering and delivery

Can I place an order without creating an account?
Where is my order confirmation?
Why has my order been canceled?
How do I cancel my order?
Can I alter my order?
When will my order arrive?
What countries do you ship to?
How much is shipping?
Can I track my order?

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account.
We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s actually quick and easy to create an account.

Where is my order confirmation?

This is automatically sent to your email address when you place an order.
If you haven’t received your order confirmation within 24 hours, please get in touch at info@kartelian.store just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@kartelian.store, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Since we just started business the time between order placement and start processing it will be delayed by days.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it.
If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the EU will be delivered within minimum 5 to more than 25, depending on your preferred shipping method. Shipping to countries outside of the EU may take up to 34 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We will adjust the delivery time when this gets better.

What countries do you ship to?

We ship to most regions worldwide.
Please check this detailed breakdown

Europe: Germany, Switzerland, Austria, Netherlands, Belgium, Spain, etc.

before ordering to make sure we can deliver to your geographical location.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered.
Please refer to the shipment provider's delivery cost table to check the postage fees for different destination countries.
If your order value is more than 150€, we provide free shipping within the E.U.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

This option will be limited and might not be available at this moment.
It depends on the shipment option selected.

Returns

Can I return or exchange an item?
How do I return an item?
What do I do if I lose my return note?
My order has arrived but it’s not as I expected. What can I do?
How long does it take to return an item?
What is a return center and how do I use it?

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we do offer exchanges. If you’re unsure about clothing sizes, we recommend to take a look at our size calculator/assistant, using our size tables or ordering the two closest matches and returning the one that doesn’t fit. But we suggest you will try to avoid unneccessary back and forth of products whenever possible.

How do I return an item?

Please use our return center.
You can find it here:

return center

If this is not working out for you in any case, please contact our customer service team via info@kartelian.store. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one.
If you can’t find this email, please get in touch and ask for it to be resent to you.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@kartelian.store with the details. We’ll respond within 96 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Our response time is just a bit higher, since we are just beginning to optimize our new services after starting up.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within 3 days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

What is a return center and how do I use it?

Please make use of returns only if really required.
It just does not make sense to buy and send things back to get them refunded and just repeat the same story over and over again.
Make all of our lives easier and take decisions more seriously.
Since some things sometimes simply can not be avoided, please do not hesitate to go for a return, if this is requierd.
We will be happy to help you.