Shipping policy

Shipping conditions for the online store "Kartelian

1. shipping within Germany:

We offer shipping of our products within Germany. Shipping is preferably done via the logistics partners like DHL.

2. shipping costs:

The shipping costs within Germany depend on order and shipment/delivery service. From an order value of [150€] we offer shipping within Germany free of charge.

3. shipping time:

The estimated shipping time is usually [30] business days after receipt of your order and depending on the availability of the products. Please note that weekends and holidays may affect the delivery time.

4. Shipping Confirmation:

Once your order has been shipped, we will send you a shipping confirmation email. This will contain a tracking number that you can use to track the status of your shipment.

5. Shipping from the United Kingdom (UK):

Some of our products are shipped directly from our manufacturers in the UK. For this, we use logistics partner Royal Mail, who work closely with the Post Office and DHL to ensure smooth international shipping.

6. international shipping options:

We also offer shipping options for deliveries outside of Germany but within the EU. Shipping costs and delivery times may vary depending on the destination. Please contact us for more information before placing your order.

7. shipment tracking:

For all orders shipped via DHL or Royal Mail, you will receive a tracking number. This allows you to track the status of your delivery online at any time.

8. delays and obstacles:

Please note that unforeseen events such as strikes, natural disasters or other obstacles may cause delays in shipping. We will inform you as soon as possible about possible delays in such cases.

9. Contact:

If you have any questions about our shipping policies or need assistance, please feel free to contact us. You can reach us by email at delivery@kartelian.store.

Please note that these shipping terms are for informational purposes only and are not legally binding. In case of doubt, you should seek legal advice.

We thank you for your trust and look forward to supplying you with our high quality products.